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BEGIN:VEVENT
UID:20260930T014248Z - 98524@sa70a.odoo.com
DTSTART;TZID=SAST:20261117T090000
DTEND;TZID=SAST:20261117T170000
CREATED:20260930T014248Z
DESCRIPTION:<a href="https://xmwize-solutions.odoo.com/event/human-first-cx
 -4">Human First CX</a>\nA deep dive into the human moments that shape expe
 rience before the metrics do. Built from Debi Potgieter's 2026 thought lea
 dership journey through CEM Africa\, CICM\, CXS and the emerging Human Fir
 st book\, this masterclass explores the concepts behind Human First experi
 ence in a practical business context. What you walk out with A practical H
 uman First lens for understanding experience. Language that connects custo
 mer outcomes\, leadership and performance. Working principles you can appl
 y immediately in service\, risk\, complaints\, leadership or transformatio
 n environments. Your booking includes Workshop materials\, lunch and refre
 shments\, parking\, a Certificate of Completion and a complimentary digita
 l copy of the first ever conference co-authored Human First book.
DTSTAMP:20260930T014248Z
LOCATION:South Africa
SUMMARY:Human First CX
X-ALT-DESC;FMTTYPE=text/html:<a href="https://xmwize-solutions.odoo.com/eve
 nt/human-first-cx-4">Human First CX</a>\nA deep dive into the human moment
 s that shape experience before the metrics do. Built from Debi Potgieter's
  2026 thought leadership journey through CEM Africa\, CICM\, CXS and the e
 merging Human First book\, this masterclass explores the concepts behind H
 uman First experience in a practical business context. What you walk out w
 ith A practical Human First lens for understanding experience. Language th
 at connects customer outcomes\, leadership and performance. Working princi
 ples you can apply immediately in service\, risk\, complaints\, leadership
  or transformation environments. Your booking includes Workshop materials\
 , lunch and refreshments\, parking\, a Certificate of Completion and a com
 plimentary digital copy of the first ever conference co-authored Human Fir
 st book.
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