terms of sale & event bookings.

Effective date: 10 August 2026

At XMwize Solutions, we believe every interaction counts, including the way you buy from us, book with us or ask for help.

These terms explain how our online shop, event bookings, payments, delivery, returns and refunds work. We have kept them simple so you know what to expect before you buy or book.

By placing an order, booking an event or submitting a paid registration through the XMwize Solutions website, you agree to these terms.

1. Who we are

XMwize Solutions (Pty) Ltd is a South African customer experience, capability and thought-leadership consultancy.

Website: https://xmwize.co.za
General enquiries: connect@xmwize.co.za
Product, order or booking queries: connect@xmwize.co.za
Privacy and POPIA queries: privacy@xmwize.co.za

2. What these terms cover

These terms apply to:

• Signature Swag™ purchases through the XMwize Solutions online shop
• Bulk or custom product enquiries
• Paid event, masterclass or workshop bookings
• Free event registrations
• Returns, cancellations and refunds
• Website checkout and booking processes

Separate written agreements may apply to consulting engagements, private client work, corporate cohorts or bespoke projects.

3. Prices and VAT

Prices are shown in South African Rand. Unless stated otherwise, product and event prices are shown excluding VAT.

Delivery, where applicable, is calculated separately at checkout or confirmed as part of a bulk or custom order quote.

We may update prices from time to time. The price shown at the time of checkout or accepted quote will apply to that order or booking.

4. Payments

Payment options will be shown at checkout.

For online shop purchases and paid event bookings, payment must be completed through the approved payment method before the order or booking is confirmed.

A paid event booking is only confirmed once payment has been successfully processed.

If a payment is declined, interrupted or not completed, the order or booking may not be secured.

5. Product availability

Products are subject to availability.

Some Signature Swag™ items may be handmade, produced in small batches or linked to a specific collection. This means availability, lead times and colour combinations may vary.

Where an item is unavailable after you place an order, we will contact you to discuss the next step. This may include a replacement option, a revised delivery timeline or a refund.

6. Product colours and handmade variation

We do our best to show product colours and details accurately on the website.

Because some items are handmade with love and may use patterned fabric, slight differences in colour, placement, texture or finish may occur. These small differences are part of the character of the product and do not usually mean the product is defective.

7. Delivery

South African delivery options and costs are confirmed at checkout.

Delivery may be calculated based on your delivery address, order size, order weight or the courier option available at the time.

Delivery timelines are estimates. We will do our best to manage the order carefully, but courier delays, incorrect delivery details or circumstances outside our control may affect delivery.

Please make sure your delivery information is complete and correct before submitting your order.

8. Returns

We accept returns within 14 days on unused items in their original condition.

To request a return, please contact connect@xmwize.co.za with your order number, the item you want to return and the reason for the return.

Returned items must be:

• unused
• in their original condition
• returned with any packaging, labels or supporting material where applicable

Once we receive and review the returned item, we will confirm whether the return is approved.

Refunds are processed using the original payment method where possible.

9. Items that cannot usually be returned

Unless defective, damaged or incorrectly supplied, the following items may not be eligible for return:

• custom branded products
• personalised items
• bulk order items made or sourced specifically for a client
• items used, damaged or altered after delivery
• event materials already supplied as part of a booking

This does not limit any rights you may have under applicable law.

10. Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, please contact us as soon as possible at connect@xmwize.co.za.

Please include:

• your order number
• a short description of the issue
• photographs, where useful

We will review the issue and confirm the next step. This may include repair, replacement, return or refund depending on the situation.

11. Bulk and custom orders

Bulk, branded and custom package orders are handled by enquiry.

Submitting a bulk order enquiry does not create a confirmed order. XMwize Solutions will review the request and confirm pricing, availability, lead times, branding options, payment terms and delivery arrangements before the order proceeds.

Custom or bulk orders may require upfront payment or a deposit before work begins.

12. Event bookings

XMwize Solutions may offer free or paid events, including masterclasses, workshops, online sessions and in-person experiences.

Each event page will show the relevant details, including:

• event name
• date and time
• format
• location, where applicable
• price, where applicable
• number of seats
• what is included
• registration or booking deadline
• cancellation terms

For free events, your registration is confirmed once you receive a confirmation message.

For paid events, your booking is confirmed only once payment has been successfully processed.

13. Event cancellations and refunds

For paid public events, unless the event page says otherwise:

• cancellations made 14 days or more before the event may qualify for a full refund
• cancellations made within 14 days of the event may qualify for a partial refund, depending on costs already committed
• no-shows may not be refunded
• refunds are processed using the original payment method where possible

Where venue, catering, materials, printing or third-party costs have already been committed, those costs may be deducted from any refund within the 14-day period.

14. Event substitutions and transfers

If you can no longer attend, you may ask to transfer your seat to another person.

Please contact us as early as possible with the replacement attendee’s name, email address, organisation and role.

XMwize Solutions will confirm whether the substitution can be made.

15. If XMwize Solutions postpones or cancels an event

If XMwize Solutions needs to postpone or cancel an event, we will contact registered attendees using the details provided at registration.

Where a paid event is postponed, you may be offered:

• a place on the new date
• a credit toward a future XMwize Solutions event
• a refund, where appropriate

If XMwize Solutions cancels a paid event and no suitable alternative is available, we will refund the event fee paid.

16. Event changes

We may make reasonable changes to an event where needed, including changes to timing, venue, format, speaker, facilitator, agenda or delivery method.

Where a material change affects your ability to attend, please contact us and we will work with you on the next best option.

17. Personal information

We only collect personal information needed to process your order, manage delivery, respond to your enquiry or register you for an event.

Marketing consent is separate and will not be pre-ticked.

For more information, please read our Privacy & POPIA Notice.

18. Website errors

We do our best to keep website information accurate.

If there is an obvious pricing, product, availability or event error, we may correct it and contact you before confirming or fulfilling the order or booking.

19. Questions and support

If anything is unclear, please contact us before placing your order or booking.

Email: connect@xmwize.co.za
Website: https://xmwize.co.za

We manage orders, bookings and information with care, respect and responsibility.