Human First CX
Featured public masterclass
Africa/Johannesburg
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A deep dive into the human moments that shape experience before the metrics do.
Built from Debi Potgieter's 2026 thought leadership journey through CEM Africa, CICM, CXS and the emerging Human First book, this masterclass explores the concepts behind Human First experience in a practical business context.
What you walk out with
- A practical Human First lens for understanding experience.
- Language that connects customer outcomes, leadership and performance.
- Working principles you can apply immediately in service, risk, complaints, leadership or transformation environments.
Your booking includes
Workshop materials, lunch and refreshments, parking, a Certificate of Completion and a complimentary digital copy of the first ever conference co-authored Human First book.